FAQ / Ordering/ Returns of art prints

What is the average delivery time? Each order is custom made, therefore, you should receive your order within 4-6 weeks. Originals ship within 2-4 weeks.

Where do you ship? I ship prints within Canada and to the USA.

Where are you located? In Quesnel BC Canada.

Can I change my order once I place it? No, I am sorry, you can not.

I see that you only sell the prints, is there an option to have it framed? Yes, there is! Contact me and I’ll let you know what I offer along with my rates. I’m hoping to have this option added to the website soon.

Returns 

Every order, commission, and sale is handled with care and as much clarity and transparency as possible. My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.

Can I return the artwork I purchased? All sales of original artwork are final. If you wish to return a reproduction print, a restocking fee amounting to 20% of the print (and varnish, if applicable) cost will be applied. I am more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as we print to order and try our best to not have prints sitting in stock. You will also be responsible for all shipping related costs.

How long do I have to return or exchange a print? I accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, I will be unable to make a return, so please be prompt! Please note the above restocking fee.

I had an issue. When will my replacement artwork ship / When will I receive my refund? I will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.

What packaging do I use to send the print back? I ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! I am only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when I initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. I am unable to restock and sell damaged prints, so please make sure you package your print with care!

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? I am not liable for any mishandling or failed delivery by the shipping service (Canada Post or Purolator), and I am not liable for any damage incurred post-delivery. I work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and I suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that I do not run the post office or Purolator, and I have no control over the treatment of your package in transit! It’s just as much of a bummer for me to see damaged prints as it is for you to receive them.

That being said, this is how I typically handle situations that fall outside of my control:

Damaged Print: I am happy to reprint and ship your order at no extra cost to you if your print is damaged in transit. I ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, I am more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on our end, so I am unable to address any failed delivery or theft issues directly. I am unable to reprint any order for free that has been not delivered, lost, or stolen.

I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do? Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. I am happy to exchange your print for another that will work better in your space! Please see above for our exchange policy.

Please email kim@creativeoilymama.com if you have any questions about your order, and we will work with you to sort out any issues!